We accept PayPal, debit cards and all major credit cards from Visa & MasterCard.

Orders & Delivery

You will receive our order confirmation email straight to your inbox within 48 hours; shipping confirmation and tracking information email within a week. We offer Express Shipping method to all around the world. It will take take 3-5 working days to reach you after shipping complete.  

Returns & Exchange

Nigel Chia is committed to 100% guaranteed customer satisfaction. If you are not absolutely satisfied with your purchases, you may return your purchased items within 3 days of receipt, providing the items are returned in perfect condition and where in their original packaging with all tags attached. Please email us for your exchange & return it by registered post or EMS (tracking available). All goods will be inspected upon return.

The goods are your responsibility until they reach our atelier. Please ensure you package your returns carefully to prevent any damage to the items or boxes. We are not responsible for any items returned to us in error.

We do not offer cash refunds. All returns will be given store credit at the price of purchase with a 15-day validity from date issued.
Please note: Sale items have a non-refundable and non-exchangeable policy.


Email customerservice@nigelchia.com

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